Concept2 BikeErg: Advanced Indoor Cycling Trainer​

The Concept2: BikeERG brings the precision and durability of rowing and skiing ergometers to cycling. Utilizing air resistance with a damper for adjustable intensity, it delivers a smooth and responsive ride. The Performance Monitor 5 (PM5) provides accurate, real-time data and connects via Bluetooth to various apps, including ErgData and third-party platforms like Zwift. An integrated device holder accommodates smartphones and tablets, enhancing your training experience.​​​

Ideal for athletes and fitness enthusiasts alike, the BikeERG brings the cardio for all levels.

• Performance Monitor 5 (PM5): Offers immediate, accurate performance data with various workout options and games.​

• Air Resistance Flywheel: Provides a smooth ride; adjustable damper allows quick changes to workout intensity.​

• Integrated Device Holder: Securely holds devices from smartphones to large tablets; easily adjustable and removable.

• Customizable Components: Compatible with standard bike parts for personalized setup; adjustable seat and handlebars for optimal fit.​

• Durable Construction: Built to withstand rigorous use in both home and commercial environments.

Elite Holistic Fitness Shipping & Returns Policy
Our Shipping & Returns Policy applies to all products and orders on our website. It is designed to protect our customers and business while ensuring a seamless shopping experience. We encourage you to review and familiarize yourself with all our policies.

Acknowledgment and Agreement
By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.

Order Confirmation

• Confirmation Email: Upon placing your order, you will receive a confirmation email indicating that we have received your order and pre-authorized your credit card.
• Stock Availability: If your item(s) are ready for immediate shipment, we will process the charges and ship your order. For backordered or out-of-stock items, we will contact you to decide if you wish to wait.
• Order Accuracy: Please review your order confirmation email to ensure all product details are correct.

Customer Responsibilities Before Ordering
Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customer’s responsibility (applicable only for returnable products).

Shipping Information

• Shipping Times: 

   

  Orders typically leave Vermont within 1 to 3 business days of placement; larger orders may take longer.

  • Orders ship UPS Ground unless indicated otherwise. Once shipped, time in transit is as follows: 
  • Northeast US—1 to 3 business days 
  • Southeast/Midwest US—3 to 5 business days 
  • Western US—5 to 6 business days
  • Alaska, Hawaii, Puerto Rico and Canada—6 to 8 business days
  • No signature required

• Lead Times: Shipping times may extend during holidays, rush periods, or due to supplier backlogs. In such cases, we will inform you via email for your permission to proceed.
• Delivery Estimates: Delivery times vary and are not guaranteed. Details can be found on each product page.
• Shipping Restrictions: We ship within the USA, excluding PO Boxes, military addresses, Hawaii, Puerto Rico, and Alaska. For quotes to AK, HI, PR, military bases, or international locations, email support@eliteholisticfitness.com
• Address Changes: Once an order has shipped, address changes are not permitted. Returns due to address changes will incur fees as per our policy.
• Freight Shipping: Some products require insured freight shipping, which differs from standard ground shipping. All shipments are delivered curbside by default.

Tracking Your Order

• Tracking Information: Within 24 hours of dispatch, we’ll send tracking details to your email. If you don’t receive this information within the estimated shipping time, please contact us.
• Troubleshooting: Check your spam/junk folders for the email. For tracking issues, contact the carrier directly with the provided information.

Deliveries

• Freight Carrier Deliveries: These require scheduling a delivery appointment. It’s the customer’s responsibility to schedule this with the carrier.
• Appointment Flexibility: Appointments are subject to change and not guaranteed. We recommend proactive communication with the carrier.
• Cancellation Policy: Cancellations due to delivery issues are not accepted. We rely on the freight company to resolve any shipping issues.
• Adult Presence Required: Someone over 18 must be present to receive the shipment and sign the Bill of Lading.

Receiving Freight Shipments

• Box Count: Verify you have all boxes as per the Bill of Lading. Report any discrepancies immediately.
• Inspect for Damage: Check for visible damage before accepting delivery. Note any damage on the Bill of Lading.
• Liability: Failure to report damage at the time of delivery waives your right to file shipping insurance claims.

Installation and Color Disclaimers

• Professional Installation: Available for an additional fee and performed by external parties. We are not liable for any installation-related damages.
• Color Variations: Actual product colors may vary from online images. We suggest requesting a color sample before purchase. Returns based on color differences are not accepted.

Legal and Miscellaneous Notes

• Manufacturer’s Policy: In cases of policy omission, the manufacturer’s policy will apply.
• Cancellation Policy: Orders can be canceled via email or phone. Refunds are available for cancellations before processing. Post-processing cancellations follow our 30-Day Return Policy.
• High-Value Orders: Orders above $5,000 or multiple cancellations may incur a 5% cancellation fee.

Returns and Additional Information
Our return policies are influenced by the brands' policies. Details on exceptions are listed on product pages. In all return cases, Elite Holistic Fitness reserves the right to inspect returned products and adjust credits based on the condition of the returned items.

For detailed information on our Shipping & Returns policies, please refer to our FAQ page. To initiate a return or for any questions, contact us at support@eliteholisticfitness.com.

Learn more about our shipping policy.

How Can I Return a Product I Purchased?

At Elite Holistic Fitness, we are committed to ensuring that all our customers are completely satisfied with their purchases and the customer service we provide. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a refund or exchange. Please note that we do not refund shipping costs incurred to and from your location, even if the item was marked "Free Shipping."

Return Conditions:

• All returned items must be in brand-new condition and packaged in their original carton(s) to be accepted.
• If an item is returned that does not meet these guidelines, it may be subject to refusal.
• Some returns may also be subject to a restocking fee.

Return Authorization:
If you have any questions regarding this policy, please contact us at 888-884-7159 or email us at support@eliteholisticfitness.com to discuss your return and obtain a Return Authorization Number.

Damaged, Defective, or Incorrect Items:
If you received the wrong item or if the item is damaged or defective, there will be no cost to you for returns or replacements.