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Shipping Policy

 

Shipping Policy
Effective Date: September 18, 2025

1. Introduction

At Elite Holistic Fitness (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.eliteholisticfitness.com

2. Shipping Destinations

Countries We Ship To

  • United States (excluding Hawaii, Alaska, and Puerto Rico)

For quotes to Alaska, Hawaii, Puerto Rico, military bases, or international locations, please email us at support@eliteholisticfitness.com.

Future Expansion
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

  • Standard Shipping: Free shipping on most orders within the contiguous 48 states.

  • For customers in Alaska, Hawaii, or Puerto Rico, please email support@eliteholisticfitness.com for specific shipping information, as these locations may not be included in our free shipping offer.

  • Flat-rate fees apply to specific products and are displayed at checkout.

International Shipping

  • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer’s responsibility.

  • Standard International Shipping: Dependent on order size and volume.

  • Customs and Duties: Dependent on location and always the customer’s responsibility.

No Hidden Fees
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed before 12:00 PM EST will begin processing the same day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–2 business days

International Shipping

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers

  • Domestic: USPS, UPS, FedEx

  • International: DHL, FedEx International

We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

How to Track Your Order

  • Visit your order page or the carrier’s website.

  • Enter your tracking number to view the status and estimated delivery date.

Need Help?
If you have questions or need assistance with tracking, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery time, contact us at support@eliteholisticfitness.com or (888) 884-7159.

  • If tracking shows your package was delivered but you did not receive it:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

8.2 Damaged Packages

  • Take photos of the damaged packaging and items.

  • Contact us within 3 days at support@eliteholisticfitness.com with your order number and details of the damage.

  • We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Contact us within 3 days of receiving your package if any items are missing.

  • Provide your order number and details of the missing items.

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or not as described.

  • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds

  • Refunds are processed within 14 days after receiving the returned item.

  • Refunds will be issued to the original payment method.

For more details, please see our full Return and Refund Policy.

11. Incorrect Address

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. International Customs and Duties

  • International shipments may require customs clearance, which can cause delays beyond our delivery estimates.

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

  • Customs policies vary by country. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available Monday–Friday, 8 AM–4 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Elite Holistic Fitness!
We appreciate your business and are committed to providing you with exceptional service.